1. Introduction

At Optivex ("we", "our", or "us"), we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our services.

By using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy in general or any part of it, you should not use our services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, such as:

• Account Information: When you register for an account, we collect your name, email address, phone number, and other contact details.
• Profile Information: Information you provide in your user profile, such as photographs, preferences, and other personal information.
• Property Information: Details about properties you own or manage, including addresses, property characteristics, and other related information.
• Communication: When you communicate with us or use our platform to communicate with others, we collect information about your communication and any information you choose to provide.
• Payment Information: When you make payments through our platform, we collect payment information, including credit card details, bank account information, and billing addresses.

2.2 Information We Collect Automatically

We automatically collect certain information about your interaction with our services, including:

• Usage Information: Details of your use of our services, including access times, pages viewed, and the routes by which you access our services.
• Device Information: Information about the computer or mobile device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
• Location Information: With your consent, we may collect information about your precise or approximate location as determined through data such as GPS, IP address, and WiFi.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our services and to hold certain information.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative messages, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, promotions, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve the services and provide content or features that match user profiles or interests
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards
• Carry out any other purpose for which the information was collected

4. Information Sharing and Disclosure

We may share information about you as follows or as otherwise described in this Privacy Policy:

• With Service Providers: We may share your information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• With Property Owners and Tenants: We may share information between property owners and tenants as necessary for the functioning of our services.
• With Business Partners: We may share your information with business partners to provide you with certain services or to offer you products that may be of interest to you.
• For Legal Reasons: We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our services.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

5. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

We have implemented appropriate technical and organizational security measures designed to protect your personal data. However, please note that we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to your personal data and obtain a copy of the personal data we hold about you.
• Rectification: You may request to correct or update inaccurate or incomplete personal information.
• Erasure: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Objection: You may object to our processing of your personal information for direct marketing purposes or based on legitimate interests.
• Data Portability: You may request a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format.
• Withdrawal of Consent: You may withdraw your consent at any time where we rely on consent to process your personal information.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

7. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our servers are located in Singapore, and our third-party service providers and partners operate around the world. This means that when we collect your information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

8. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes to how we treat your personal information, we will notify you by email to the primary email address specified in your account or through a notice on our website.

You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Optivex
30 Cecil Street, #19-08 Prudential Tower
Singapore 049712
Email: [email protected]
Phone: +65 6836 6888